Let’s Be Real—You Don’t Need More AI Hype. You Need a Plan.

AI can’t clean up messy ops, confused agents, or outdated workflows. But you can—once you know what “AI readiness” actually looks like. This course gives you the clarity, checklists, and confidence to roll out AI without rolling your eyes.

  • Learn what “AI readiness” actually means. Spoiler: it’s not just buying tools—it’s preparing your people, your processes, and your priorities.

  • Spot the red flags before you automate. Avoid the messy middle by knowing what to fix before AI takes over.

  • Build a real-world rollout plan—without overwhelm You’ll leave with a practical, no-fluff blueprint to start testing AI with confidence.

Your AI-Readiness Roadmap

A step-by-step path to transforming your knowledge base into a high-performing AI engine.

    1. 📒 1.1 Understanding AI & the AI-Readiness Framework

    2. 🧠 1.2 Apply the AI Readiness Framework to your CX Team

    1. 📒2.1 Step 1: Optimizing Your Knowledge Base for AI-Driven Support

    2. 🧠 2.2 Update your Playbook: Knowledgebase Structure

    3. 📒 2.3 Step 2: Automate

    4. 🧠2.4 Update your Playbook: Automation

    5. 📒 2.5 Step 3: Empower Agents

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    6. 🧠 2.6 Update Your Playbook: Empowering Agents

    7. 📒2.7 Step 4: Measure, Monitor and Optimize

    8. 🧠 2.8 Update your Playbook: Measure, Monitor, Optimize

    1. 📒 5.1 Wrap up and Next Steps

    2. 📖 Download your Playbook

About This Masterclass

  • 12 lessons