Let’s Be Real—You Don’t Need More AI Hype. You Need a Plan.

AI can’t clean up messy ops, confused agents, or outdated workflows. But you can—once you know what “AI readiness” actually looks like. This course gives you the clarity, checklists, and confidence to roll out AI without rolling your eyes.

  • Learn what “AI readiness” actually means. Spoiler: it’s not just buying tools—it’s preparing your people, your processes, and your priorities.

  • Spot the red flags before you automate. Avoid the messy middle by knowing what to fix before AI takes over.

  • Build a real-world rollout plan—without overwhelm You’ll leave with a practical, no-fluff blueprint to start testing AI with confidence.

Your AI-Readiness Roadmap

A step-by-step path to transforming your knowledge base into a high-performing AI engine.

    1. Why AI Matters for CX Leaders

    2. AI Readiness Framework

    1. Step 1: Strengthen Your Knowledge Infrastructure

    2. Practice Exercise #1: Structuring a Knowledge Base Around Customer Needs

    1. Step 2: Automate the Right Workflows

    2. Practice Exercise #2: Applying Ticket Automation in Customer Support

    1. Step 3: Train Agents to Work with AI

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    2. Practice Exercise 3: Mastering AI-Agent Collaboration

    1. Step 4: Measure, Monitor, and Optimize

    2. Practice Exercise 4: AI Performance Optimization Playbook

    1. Wrap up and Next Steps

    2. Download your Playbook

    3. Download Your Workbook

About This Masterclass

  • 13 lessons
  • $20 for 20 days
  • Keep the Playbook forever