Course curriculum

    1. 📒 1.1: What Exactly is AI Personalization? (Expanded)

    2. 📒 1.2: Why Personalization Matters in Modern CX (Expanded)

    3. 💼 Case Study: Netflix’s Personalized Recommendation Engine

    4. 📓 Playbook Exercise 1: Personalization Audit Worksheet

    1. 📒 Lesson 2.1: Ideal Use Cases by Industry

    2. 📒 2.2: When You’re Ready (and When You’re Not)

      FREE PREVIEW

    3. 💼 Case Study: Chadstone Shopping Centre’s AI Food Concierge

    4. 🧠 Playbook Exercise #2: AI Readiness Self-Assessment

    1. 📒 3.1: Toolkits & Platforms

    2. 📒 3.2: Implementation Framework & Realistic Expectations

    3. 💼 Case Study: Papa John’s AI Ordering & Loyalty Experience

    4. 🧠 Playbook Exercise 3: AI Personalization Quickstart Planner

    1. 📒 You’re Now AI-Personalization Ready

    2. ✔️ Download your playbook

About this course

  • $99.00
  • 14 lessons
  • 0 hours of video content

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