Everyone is Automating. Few Are Actually Ready

Discover what top CX leaders are doing before they plug in a single bot—and how you can do the same.

  • A clear understanding of what “AI readiness” actually looks like: No more guesswork or buzzwords—just real clarity on how to prepare your team and processes for automation.

  • The confidence to lead your team through AI change: Whether they’re excited or anxious, you’ll know exactly how to engage your team, build trust, and get buy-in.

  • A step-by-step rollout plan you can start using right away: We’re not here for theory—you’ll leave with a real strategy you can test and improve, no tech background required.

  • The ability to spot and fix red flags before they slow you down: Learn how to identify (and avoid) the common mistakes that derail CX automation projects before they begin.

  • A new level of leadership credibility inside your org: You won’t just talk about AI—you’ll show up with a plan that makes sense for your team, your tools, and your goals.

Don’t Just Roll Out AI. Roll It Out Right.

This is the course support leaders are using to get ahead—before AI causes more problems than it solves.

  1. Introduction to AI in Customer Experience

  2. Strategic Shifts for AI Integration

  3. Operational Changes for AI Deployment

  4. Cultural Adaptations for AI Success

  5. Measuring Success and Continuous Improvement

  6. Wrap up + Next Steps

About this course

  • 30 lessons
  • 0.5 hours of video content
  • $59 for 30 days