Your AI Isn’t Ready—Yet.

Get the exact framework to align your team, clean your content, and build an AI-ready foundation that actually delivers. No fluff. No hype. Just real results.

  • A fully prepped support team that understands their role in AI success

  • A streamlined, structured knowledge base ready for automation

  • A framework for tagging, annotating, and optimizing content for AI tools

  • A reduction in escalations, errors, and repetitive agent tasks

  • A boost in AI accuracy, customer satisfaction, and self-service success

  • Your own customizable AI Readiness Playbook—to use again and again

Your Roadmap to AI Readiness Starts Here

Each module is designed to move you from content chaos to confident automation—step by step, without the overwhelm.

    1. 📒 1.1 Understanding AI Basics

    2. 💼 1.2 Case Study: Revolutionizing Customer Service with AI at HotelPlanner

    3. 📒 1.3 The Role of a Knowledge Base

    4. 💼 1.4 Case Study: How NatWest Cut Fraud & Boosted CX with AI 🚀

    5. ✔️ 1.5 Knowledge Check

    1. 📒 2.1 Evaluating Existing Content

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    2. 💼 2.2 Case Study: Enhancing AI Chatbots with Smarter Content at BACA Systems

    3. 📒 2.3 Gathering User Feedback

    4. 💼 2.4 Case Study: Enhancing Chatbot Success with User-Centric AI Improvements

    5. 🧠 2.5 Module 2: Assessing Your Current Knowledge Base

    6. ✔️ 2.6 Knowledge Check

    1. 📒 3.1 Best Practices in Content Organization

    2. 💼 3.2 Case Study: How Virgin Money Fixed Its Chatbot Missteps

    3. 💼 3.3 Module 3: Structure = Smarter AI

    4. 📒 3.4 Creating Meta Tags and Annotations

    5. 💼 3.5 Case Study: How Augurian Improved Click-Through Rates and Boosted Revenue

    6. 🧠 3.6 Module 3: Teach Your Content to Talk to AI

    7. ✔️ 3.7 Knowledge Check

    1. 📒 4.1 Selecting AI Tools for Your Needs

    2. 💼 4.2 Case Study: How Sephora Used AI Chatbots to Revolutionize Customer Engagement

    3. 📒 4.3 Implementing AI Features

    4. 💼 4.4 Case Study: Claude Powers HappyFox’s AI Transformation

    5. ✔️ 4.5 Knowledge Check

    1. 📒 5.1 Setting KPIs for Your Knowledge Base

    2. 💼 5.2 Case Study: Million Dollar Baby Co. Accelerates Support Efficiency with Kodif

    3. 📒 5.3 Iterative Improvement Strategies

    4. 💼 5.4 Case Study: How Alibaba Used AI to Boost Customer Satisfaction

    5. 🧠 5.5 AI KPI Tracker

    6. ✔️ 5.6 Knowledge Check

    1. 📒 Course Completion & Next Steps

    2. 📖 Download Your Workbook

About this course

  • $49.00
  • 31 lessons
  • 0.5 hours of video content

Stop Wasting Time Fixing AI Mistakes.

Start building a knowledge base that gets it right the first time—so your team can focus on what actually matters: your customers.

Build My AI-Ready Knowledge Base