Course curriculum

    1. Welcome

    2. Download Slides

    3. About Workforce Management

    4. Real Life Scenario

    5. About The Workforce Pro

    1. Forecasting Concepts

    2. Forecasting Workload

    3. Capacity Planning (Estimating Headcount): Calculating full time equivalents (FTE)

    4. Capacity Planning (Shrinkage)

    5. Scheduling Concepts

    1. Tracking

    2. Reporting & Analysis

    3. Summary

About this course

  • $29.00
  • 13 lessons
  • 0 hours of video content