Tailored Customer Service Trainings for Customer-Obsessed Brands
Embrace change. We're here to help you adapt and understand your new processes, procedures and tools.
Elevate your customer experience by collaborating with us, just like these remarkable brands.
CX Collective delivers customer obsession by excelling at building and scaling customer experience teams. We specialize in rapidly elevating your customer experience through our expertise. We help you by creating onboarding trainings for new agents to aid in system adoption and providing support training for new and existing customer support teams.
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Equip your team with best practices to create a positive customer experience
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Position your organization as an industry leader in excellent customer service
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Learn new skills to better engage customers.
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Understand new systems quickly
Unlock Your Potential with Our Transformative Courses
Available Now!
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How to create a Budget for CX Operations
CourseWe'll focus on how to set up your customer experience operations budget, including the following: Difference between a budget, plan and forecast, What goes into a budget (inputs) and calculating cost per contact.
Free
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Building Customer Experience (ebook)
CourseDownload our ebook to learn about building customer experience operations.
$10
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Calculating Headcount for Contact Centers
CourseUse this calculator to estimate how many people you'll need to work on your CX Team.
$29
FAQ
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How long does it take to create a course?
Course creation timelines can vary significantly, often requiring over 200 hours of production time. At CX Collective, we understand the importance of flexibility and can accommodate faster development timelines, depending on your budgetary considerations.
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What types of trainings does CX Collective create?
Our training programs are typically the outcome of implementing or optimizing customer service strategies, help desk deployments, and system adoption. We place emphasis on process and procedure changes, while also offering soft skills training as a part of the transition.
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How can I learn more about a getting custom course?
For any queries, reach out to us at [email protected] or schedule an exploratory call at www.cxcollective.com/explore. We assure you a response within one business day.
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My company has a training through CX Collective. Where can I find it?
To gain access to courses, please click sign in at the top right side of your screen. Any courses you're enrolled in will be available to you. If by chance that does not work, please reach out to your internal point of contact. Access cannot be granted without client permission. If you are unsure who to contact, please send us an email at [email protected].