Most CX leaders are taught to move metrics. Very few are taught how to design, manage, and scale operations that fuel business growth.

Certified CX Operations Leader (CCXOL) — the first track inside CX Collective Advantage — changes that. This isn’t theory. This is execution. Walk away with a strategic CX playbook, an official certificate, and the operational leadership edge your company needs now.

Stop Surviving. Start Leading.

In CCXOL, you’ll learn to:

  • Build scalable workflows that actually improve CX

  • Master the KPIs that executives care about

  • Lead your CX team like a business unit — not a ticket desk

  • Design customer journeys that drive both loyalty and efficiency

  • Translate CX data into strategic growth conversations

Your CX Leadership Toolkit Starts Here

Every asset, certification, and framework you need to lead CX operations like a business growth driver — not a support desk.

  • Certified CX Operations Leader Certificate (upon completion)

  • Downloadable CX Playbooks and Frameworks

  • 90-day access to all Core and Elective CCXOL modules

  • Lifetime ownership of downloadable assets

  • Early access to all future CX Collective Advantage tracks

Early Enrollment Bonuses

Available only to the first 10 enrollees or until June 12, 2025— whichever comes first.

  • 30-minute private 1:1 Leadership Strategy Call with Ty Givens

  • Upgrades to all CCXOL modules through 2025

Your next level of CX leadership starts today.

Click into one of the course below to get access to a free lesson.

Enroll in CCXOL Today

Inside Your CX Leadership Toolkit:

Everything you need to build your operational edge — fast.

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Early Enrollment Pricing: Lock in Your Advantage

Certified CX Operations Leader (CCXOL) is built to grow — and so is the value inside it. Enroll now for $395 and lock in access to new modules dropping this year. The price will rise as new content is added.

Secure Your Early Enrollment Advantage

FAQ

What you need to know before you start leading differently.

  • What is a CX Collective Advantage Certification Pathway?

    CX Collective Advantage tracks are built to position you for career-accelerating leadership credentials. Upon completing each required course, you'll receive a Certificate of Completion recognizing your achievement. Full program certification badges will be officially awarded through a recognized credentialing platform (Credly pending) in future cohorts as our platform expands. By enrolling early, you’re part of building the future standard for CX leadership.

  • Is this program self-paced?

    Yes. You can complete CCXOL on your schedule within 90 days.

  • Do I need to be in a CX Manager or Director role already?

    No! CCXOL is perfect for current leaders and those preparing for their next big step.

  • How long do I have access?

    You get 90-day access to all course materials — and lifetime ownership of the downloadable playbooks.

  • Is there a refund policy?

    Refund requests are honored if no content is accessed within 7 days. Partial refunds may be considered case-by-case. We're fair but serious about protecting course integrity.

  • Which courses are required for CCXOL certification?

    When you enroll in a certification track, your requirements are locked for 90 days. You’ll receive certification based on the courses that were live at the time of your enrollment.

  • If I complete my certification track, can I still take new courses that are added later?

    Absolutely. Graduates have the exclusive opportunity to unlock access to newly released modules for a limited period after completing their track. Extend your leadership edge with access to additional CX strategies, frameworks, and tools. Unlock new learning for 90 days — sharpen your skills, earn your Advanced Certification upgrade, and stay ahead of the curve. Details on access and upgrade opportunities will be provided to graduates as new modules are released.

  • I want to enroll in CCXOL, but I’m not sure if my company will cover it. What should I do?

    Great question—and you’re not alone. Many participants in leadership roles want to invest in professional development but aren’t sure how to ask for support. We’ve made it easy. Use this link to access a template you can use to get approval: https://docs.google.com/document/d/1V5E2kw_-f0Qy0FxEYKk9N_ZTZ3F2LGoc3lDBkCVNYtE/edit?usp=sharing

  • What’s the current price and offer for CCXOL?

    Right now, CCXOL is available for $395. That typically includes 90 days of access—but if you enroll by June 12, 2025, you’ll receive access through December 31, 2025 at no additional cost.

I’m Ready to Lead CX Operations Differently

Enroll Now