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Check Out the Curriculum

Every lesson is built to be practical, easy to apply, and focused on helping you build a tagging strategy that works in the real world—no fluff, no filler. We use the LOOP Method, a step-by-step learning model that helps you retain and apply what you learn by guiding you through four key stages: Learn the Concept, Observe It in Action, Own the Practice, and Prove the Impact.

    1. 📒 1.1 What Dashboards Are (And Aren't)

    2. 📒 1.2 Why CX Dashboards Fail (And How to Fix It)

    3. 🧠 1.3 What Dashboards Are (And Aren't)

    4. ✔️ 1.4 Knowledge Check

    1. 📒 2.1 The Anatomy of a Great Dashboard

    2. 📒 2.2 Choosing the Right Chart for the Metric

    3. 📒 2.3 Bringing It All Together: Wireframing Your Dashboard

    4. 💼 2.4 How Instacart Built Actionable Dashboards That Drove 90%+ CSAT

    5. 🧠 2.5 From Components to Clarity—Designing Dashboards That Drive Action

    6. ✔️ 2.6 Knowledge Check

    1. 📒 3.1 Building Dashboards That Drive Action

    2. 📒 3.2 Common Dashboard Mistakes and How to Avoid Them

    3. 📒 3.3 How to Tell a Story With Your Data

    4. 🧠 3.4 Turning Dashboards Into Decision Engines

    5. ✔️ 3.5 Knowledge Check

    1. 📒 4.1 From Data to Decision: Building Your Dashboard Story

    2. 📒 4.2 Practice Makes Powerful: Drafting Your First Decision-Making Dashboard

    3. 📒 4.3 Closing the Loop: Refining, Sharing, and Driving Action from Your Dashboard

    4. 💼 4.4 Enhancing Customer Satisfaction Through Data-Driven Dashboards at a Leading Biotech Firm

    5. 🧠 4.5 From Metrics to Movement—Crafting Your Strategic Dashboard

    6. ✔️ 4.6 Knowledge Check

    1. 📒 5.1 Building a KPI-Driven Strategy From Your Dashboard

    2. 📒 5.2 Presenting Your Dashboard and Strategy to Stakeholders

    3. 📒 5.3 Sustaining Momentum and Driving Continuous KPI Improvement

    4. 💼 5.4 Transforming Dashboard Insights into Strategic Action at Incyte Switzerland

    5. 🧠 5.5 Continue Crafting Your Strategic Dashboard

    6. ✔️ 5.7 Knowledge Check

    1. 📒 6.1 Summary of Key Learnings

    2. 📖 6.2 Download Your Workbook

About this course

  • $149.00
  • 29 lessons
  • 0.5 hours of video content

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