Think You Know Your Chat Metrics? Think Again.

This course shows you the KPIs that actually drive loyalty.

  • Learn the live chat KPIs that most impact customer satisfaction and agent efficiency.

  • Assign KPI accountability so your team is aligned and performance-driven.

  • Use a simple rollout framework to introduce new metrics without resistance.

  • Access real-time dashboard templates tailored to live chat reporting.

  • Walk away with a live chat KPI playbook built for modern CX leaders.

Inside This Course: Real-Time KPI Strategy for Live Chat

Short, sharp, and packed with practical guidance to help you lead your chat ops with clarity.

  1. KPI Accountabilty

  2. Channel Specific KPIs: Live

  3. How to Roll Out new KPIs

  4. Wrap Up + Next Steps

About this course

  • 13 lessons
  • 0.5 hours of video content
  • $29 for 15 days