Products
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Certified CX Operations Leader
BundleCertifies expertise in CX operations and systems-building. The holder has mastered concepts in workforce management, tagging and taxonomy, performance reporting, and QA frameworks. Ideal for leaders scaling support.
$395
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Pre-order available now!
The AI Personalization Playbook: Deliver Smarter CX with Less Guesswork
CoursePersonalize or get left behind. This power-packed masterclass shows CX leaders how to launch AI-driven personalization that boosts loyalty, revenue, and efficiency—without needing a data science degree.
$99
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Messaging KPIs, Decoded (Elective)
CourseStop guessing your messaging KPIs. 🎯 Learn which ones actually matter, how to track them, and how to tie them to real business outcomes—so you can prove impact, not just activity. Just 30 minutes to smarter CX decisions.
$79
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Self Service KPIs, Decoded (Elective)
CourseSelf-service isn’t successful unless it works. 🔍 In just 30 minutes, learn which KPIs reveal if your help center is helping—or just hiding your team. Track what matters, prove ROI, and lead with data that demands respect.
$79
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Social Media KPIs, Decoded (Elective)
CourseStop wasting time on vanity metrics. 📉 In 30 minutes, learn which social media KPIs actually drive CX success. Track what matters, prove impact, and show your team’s value with data that speaks volumes.
$79
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Phone KPIs, Decoded (Elective)
CourseStop guessing your phone support metrics! 📞 In just 30 minutes, learn which KPIs truly measure phone support success. Track what matters, prove your team’s value, and make data-driven decisions that drive CX excellence.
$79